Website Complaints Policy

Complaints Process

L&K Financial Ltd is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.

Here’s how you can make a complaint:

By phone: 01709 242927

By mail: The Money Group, 27 Bridgegate, Rotherham, S60 1SN

By email: Compliants@themoney-group.co.uk

Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it fairly.

They will write to you with the outcome of their investigation within 8 weeks.

If the investigation is not complete within 8 weeks, they will explain the reason and provide an expected completion date. They will also give you information on contacting the Financial Ombudsman Service.

The Financial Ombudsman Service:

If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.

Contacting the Financial Ombudsman Service:

Phone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: https://www.financial-ombudsman.org.uk/

We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.

Recently used L & K financial to review our protection and create a Will for us. They have been fantastic from start to finish. Very professional, thorough and took the time to explain everything to us in detail which was very important to us. We now feel safe in the knowledge that our family is fully protected should anything happen. Would definitely recommend over and over again!

I highly recommend using Kelly's services. She is professional, patient and knowledgeable. Certainly made the whole process easier for me. I'm now living in my very first house and I could not of done this without Kelly's support and advise. Absolutely brilliant.

This is the 4th limited company buy to let mortgage Kelly has arranged for me and I can’t fault her service. Kelly’s incredibly knowledgable and great in managing the purchase process and hurrying up solicitors. Thanks for all your help Kelly!

Kelly was thoroughly professional and patient with us through everything and helped get us a great deal

Kelly did a great job. She made the whole process easier and was fully involved when we had issues with the estate agent. She made sure we were fully informed and advised us on the best options for mortgages and insurances. Would definitely use again when we remortgage.

Where do I begin, from start to finish Kelly has been amazing, she has gone above and beyond and nothing has been too much trouble for her. Kelly was always on hand to answer any questions or queries we had.

Website Complaints Policy

Complaints Process

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Contact Details

L & K Financial Registered Address